Elio S
09-03-16, 03:41 PM
In customer service roles there is an old saying "Do a good job and the customer might tell 2 people, but do a bad job and the customer will tell 20 people".
Well I'd like to change that a little and tell as many people as I can about the great customer service I have received by Brett Quodling at Jeep City in Canberra. In a time that customer service seems to be a thing of the past, it's refreshing to actually receive some for a change.
In the first instance I used him, it was to source a mirror for a neighbors KJ Cherokee. Someone on a facebook page tagged him in my post and he actually contacted me. In our corespendance I sent him a photo of the mirror and he said yep I got one of those and he quoted me a price cheaper than any I could find in Sydney, including the postage. Paid by direct deposit from my account and had it on my doorstep the next day.
Next time, I decided to contact him, I thought it would be a long shot. I needed a fuel filter for a CJ that has 3 ports on it one inlet, an outlet and a pressure relief return to tank port to modify a friends recently purchased and bodged up fuel system on a Suzuki Vitara to make it reliable and safe again. Couldn't find anything in Australia. Contacted Brett @ Jeep City. He got back to me pretty quickly to tell me he had one coming in the next day. Cost $50 including delivery. Again, received it the next day after paying. He even emailed me the next day to check if I received it and that it did the job I wanted it to do.
All in all, I couldn't be happier. If you need anything Jeep, I encourage you to contact Brett. One of the nicest people I've ever had the pleasure of dealing with.
Well I'd like to change that a little and tell as many people as I can about the great customer service I have received by Brett Quodling at Jeep City in Canberra. In a time that customer service seems to be a thing of the past, it's refreshing to actually receive some for a change.
In the first instance I used him, it was to source a mirror for a neighbors KJ Cherokee. Someone on a facebook page tagged him in my post and he actually contacted me. In our corespendance I sent him a photo of the mirror and he said yep I got one of those and he quoted me a price cheaper than any I could find in Sydney, including the postage. Paid by direct deposit from my account and had it on my doorstep the next day.
Next time, I decided to contact him, I thought it would be a long shot. I needed a fuel filter for a CJ that has 3 ports on it one inlet, an outlet and a pressure relief return to tank port to modify a friends recently purchased and bodged up fuel system on a Suzuki Vitara to make it reliable and safe again. Couldn't find anything in Australia. Contacted Brett @ Jeep City. He got back to me pretty quickly to tell me he had one coming in the next day. Cost $50 including delivery. Again, received it the next day after paying. He even emailed me the next day to check if I received it and that it did the job I wanted it to do.
All in all, I couldn't be happier. If you need anything Jeep, I encourage you to contact Brett. One of the nicest people I've ever had the pleasure of dealing with.